Refund policy

Return & Refund Policy

Last updated: August 20, 2026

At HomeVibe, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order and we will assist you with the return or replacement process.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product should be returned with its original packaging, where applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be made within 7 days of delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive a different product from what you ordered, please contact us as soon as possible.

Please send us clear photographs or a short video showing the issue along with your order number. This helps us review the issue and provide a suitable solution quickly.

Depending on the situation, we may offer:

  • A replacement of the product

  • A refund

  • Another suitable resolution agreed with the customer

Change of Mind

Returns due to a change of mind may only be accepted if the product is unused, undamaged, and in its original packaging. Return shipping costs in such cases may be the customer's responsibility.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or if they have been used, damaged, or altered after delivery.

Return Shipping

Approved returns should be sent through a traceable courier service. We recommend keeping the courier receipt and tracking information until your return has been successfully processed.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed through the applicable payment method or another agreed method.

The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.

Contact Us

For return or refund assistance, please contact HomeVibe:

Email: homevibe615@gmail.com
WhatsApp / Phone: 03428219052

Please include your order number when contacting us so we can assist you faster.

Return Address:
[YOUR RETURN/BUSINESS ADDRESS]
Karachi, Sindh, Pakistan