Shipping Policy

Last updated: August 20, 2026

At HomeVibe, we aim to make your shopping experience simple and convenient, from placing your order to receiving it at your doorstep.

Order Processing

Orders confirmed before 4:00 PM are generally processed for dispatch on the same day.

Orders confirmed after 4:00 PM are generally processed on the next working day.

Orders may take additional processing time during weekends, public holidays, promotional campaigns, or periods of unusually high order volume.

Delivery Time

Our standard delivery time is generally:

3–5 working days

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

Shipping Charges

Applicable delivery charges will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the delivery location, order size, promotional offers, or other applicable conditions.

Order Tracking

Where tracking is available, customers may receive their tracking information through WhatsApp, email, SMS, or another available communication method.

Customers can use the tracking information provided by the courier to check the progress of their shipment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If incorrect or incomplete information causes a delivery failure, additional delivery charges or other arrangements may apply.

Delays

While we work with reliable courier services, occasional delays may occur because of:

• Public holidays

• Weather conditions

• High order volumes

• Courier operational issues

• Remote-area delivery

• Unforeseen circumstances

We appreciate your patience in such situations.

Failed Delivery

If a courier attempts delivery and the customer is unavailable or cannot be contacted, the parcel may be returned or re-attempted according to the courier's procedures.

Additional charges may apply for re-shipping in certain circumstances.

Contact Us

If you have questions about your shipment, please contact:

HomeVibe
Email: homevibe615@gmail.com
WhatsApp / Phone: 03428219052

Please provide your order number when contacting us about an existing order.